Tag: Customer

SugarCRM launches first product to help provide a ‘full view of customer’
SugarCRM launches first product to help provide a ‘full view of customer’

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Salesforce’s ‘State of Marketing’ Report: Customer experience takes center stage
Salesforce’s ‘State of Marketing’ Report: Customer experience takes center stage

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Apple’s Business Chat is a powerful new channel for customer service & inbound sales
Apple’s Business Chat is a powerful new channel for customer service & inbound sales

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How digital transformation starts with the customer experience
How digital transformation starts with the customer experience

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LiveRamp Adds People-Based Search Targeting For Google Customer Match
LiveRamp Adds People-Based Search Targeting For Google Customer Match

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Phishing campaign alerts DocuSign to customer data breach
Phishing campaign alerts DocuSign to customer data breach

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How customer identity solutions slash churn — and boost revenue
How customer identity solutions slash churn — and boost revenue

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IBM enlists Watson to define customer segments and insights
IBM enlists Watson to define customer segments and insights

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Study: Gap Found Between Customer Expectations And Reality
Study: Gap Found Between Customer Expectations And Reality

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The connected audience: Content and creative needs for each stage of the customer journey
The connected audience: Content and creative needs for each stage of the customer journey

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Is the “augmented customer” the future of tech?
Is the “augmented customer” the future of tech?

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Sprinklr, the former social platform, emerges this week as a customer experience cloud
Sprinklr, the former social platform, emerges this week as a customer experience cloud

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Businesses can now request customer locations within Twitter Direct Messages
Businesses can now request customer locations within Twitter Direct Messages

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Google Customer Reviews launches, replacing Google Trusted Stores program
Google Customer Reviews launches, replacing Google Trusted Stores program

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Norway forced Tinder to change how it uses customer data
Norway forced Tinder to change how it uses customer data

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Adobe launches a super-cloud to manage customer experience
Adobe launches a super-cloud to manage customer experience

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Twitter Rolls Out New Customer Service DMs
Twitter Rolls Out New Customer Service DMs

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Totango rolls out first chatbot for customer success
Totango rolls out first chatbot for customer success

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Tru Optik now allows identified customer data for OTT TV ad targeting, through LiveRamp
Tru Optik now allows identified customer data for OTT TV ad targeting, through LiveRamp

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D-Wave has its first customer for a $15 million quantum computer
D-Wave has its first customer for a $15 million quantum computer

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Customer Experience Wish List For 2017
Customer Experience Wish List For 2017

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IoT 2016 Wrap-Up: Beacons, Wearables, Customer Experiences
IoT 2016 Wrap-Up: Beacons, Wearables, Customer Experiences

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US District Court judge orders Amazon to release customer data in connection to WEN Haircare lawsuit
US District Court judge orders Amazon to release customer data in connection to WEN Haircare lawsuit

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CMO Council Says Data Will Drive Customer Experience In 2017
CMO Council Says Data Will Drive Customer Experience In 2017

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Valuable Customer Interactions Are Data-Driven, But Always Human
Valuable Customer Interactions Are Data-Driven, But Always Human

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