Tag: Customer

The Role of AI in Assisting Customer Experience
The Role of AI in Assisting Customer Experience

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Lytics becomes first customer data platform to add campaign coordination
Lytics becomes first customer data platform to add campaign coordination

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Equifax customer service was apparently not informed about its hack
Equifax customer service was apparently not informed about its hack

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Fuze CMO: A single source of truth for customer data ‘collapses under its own weight’
Fuze CMO: A single source of truth for customer data ‘collapses under its own weight’

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Lithium adds Jive-x tech to its customer community platform
Lithium adds Jive-x tech to its customer community platform

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The Review of Social Customer Service [Infographic]
The Review of Social Customer Service [Infographic]

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D&B CMO Rishi Dave recounts how his company looked into the mirror to find the customer
D&B CMO Rishi Dave recounts how his company looked into the mirror to find the customer

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Forrester report: Automation is taking over customer interaction
Forrester report: Automation is taking over customer interaction

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Report: Customer satisfaction with search drops, in social Google+ beats Facebook
Report: Customer satisfaction with search drops, in social Google+ beats Facebook

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Customer data platform Segment adds Looker Source to define audiences from multiple tools
Customer data platform Segment adds Looker Source to define audiences from multiple tools

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SugarCRM launches first product to help provide a ‘full view of customer’
SugarCRM launches first product to help provide a ‘full view of customer’

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Salesforce’s ‘State of Marketing’ Report: Customer experience takes center stage
Salesforce’s ‘State of Marketing’ Report: Customer experience takes center stage

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Apple’s Business Chat is a powerful new channel for customer service & inbound sales
Apple’s Business Chat is a powerful new channel for customer service & inbound sales

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onto Apple
How digital transformation starts with the customer experience
How digital transformation starts with the customer experience

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LiveRamp Adds People-Based Search Targeting For Google Customer Match
LiveRamp Adds People-Based Search Targeting For Google Customer Match

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Phishing campaign alerts DocuSign to customer data breach
Phishing campaign alerts DocuSign to customer data breach

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How customer identity solutions slash churn — and boost revenue
How customer identity solutions slash churn — and boost revenue

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IBM enlists Watson to define customer segments and insights
IBM enlists Watson to define customer segments and insights

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Study: Gap Found Between Customer Expectations And Reality
Study: Gap Found Between Customer Expectations And Reality

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The connected audience: Content and creative needs for each stage of the customer journey
The connected audience: Content and creative needs for each stage of the customer journey

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Is the “augmented customer” the future of tech?
Is the “augmented customer” the future of tech?

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Sprinklr, the former social platform, emerges this week as a customer experience cloud
Sprinklr, the former social platform, emerges this week as a customer experience cloud

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Businesses can now request customer locations within Twitter Direct Messages
Businesses can now request customer locations within Twitter Direct Messages

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Google Customer Reviews launches, replacing Google Trusted Stores program
Google Customer Reviews launches, replacing Google Trusted Stores program

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Norway forced Tinder to change how it uses customer data
Norway forced Tinder to change how it uses customer data

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onto Tinder

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