…Apple sees itself as being in transition from its old communications model, where a “single narrator” — aka the late Steve Jobs — articulated a “singular narrative” at a time and place of his choosing, to a new model where the company speaks in multiple voices and participates in two-way discussions with its consumers and fans.
To date, Cupertino has done a pretty decent job of selling phones, tablets, and computers without posting iPhone glamour shots to Pinterest or GIFing it up on Tumblr. But evidently, as the company reaches into new markets and bolsters its retail efforts, Apple’s social feeds can’t stay silent forever.
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