Boston-based totally assist Scout, though profitable, Takes $6 Million sequence A

Help Scout

assist Scout, the Boston firm whose software aids small- and medium-sized companies with e-mail purchaser reinforce, is taking a $ 6 million sequence A funding round 4 years after its founding, and after already attaining profitability.

the corporate, profiled through Xconomy in 2011 after it graduated from Techstars Boston, plans to make use of the funding to put money into “new advertising and marketing channels” and additional improve its product and content, co-founder Nick Francis wrote in a web based publish this morning. the money came from Foundry crew, a Boulder, CO-based totally undertaking agency that features Techstars co-founder Brad Feld, and CommonAngels Ventures.

assist Scout had in the past taken $ 800,000 in seed funding and has been profitable for 18 months, Francis wrote.

The service objectives to streamline the process of providing customer toughen in assist centers, offering multiple workers get entry to to the identical chain of e-mails and features reminiscent of notes that let staff be in contact with one every other. the company expects to have three,000 paying consumers by next month, together with 23,000 active users, Francis wrote.

Xconomy

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