Survey: “Personalization” & “Relevance” increasingly Overlap In consumers’ Minds

shoppers predict shops to grasp more about them than they in fact do.


every other day, every other survey concerning the hole between consumers’ stated desire for personalization and the flexibility of retailers to fulfill that need. This time, the survey is from Magnetic and Retail Touchpoints, which polled 200 US and Canadian shoppers and a hundred retail executives to check consumer expectations against retail practices and capabilities.

The findings basically mirror earlier survey knowledge that show the consumer hobby in personalization exceeds retailers’ current capability to deliver.

The Magnetic and Retail Touchpoints survey alternates between exhibiting shopper attitudes and retailer responses. As with so many different surveys, the patron-respondents in this case don’t like or need to see ads they believe to be “irrelevant.” however what defines “relevance”?

WHICH OF the following EXPERIENCES ARE MOST frustrating TO YOU?

Magnetic and Retail Touchpoints

We get a glimpse into how customers consider relevance in the following chart displaying the patron response to a question concerning the sorts of content material or knowledge they want to obtain from retailers right through their shopping process. In some ways, “relevance” and “personalization” are converging within the minds of many consumers.

WHAT information would be useful all through YOUR subsequent shopping expertise?

Magnetic and Retail Touchpoints

These shoppers additionally specific a want for general ease of use (and buy make stronger), personal recognition and consistency across procuring experiences, whether or not online or in-store.

for their phase, the retailers indicated a basic consciousness of the consumer want for relevant ads and customized experiences. certainly, the shops’ survey solutions recommend they’re engaged in a high stage of personalized advertising and marketing already.

HOW ceaselessly DO YOU suppose YOU…

Magnetic and Retail Touchpoints

while issues like e mail personalization and retargeting are without a doubt pervasive, I’m skeptical that the retailers are if truth be told turning in all of the personalization they claim to in the survey.

apparently, the outlets additionally title the challenges they face as boundaries to greater personalization and “relevance.” this is most certainly a extra correct remark of truth.

The obstacles beneath may also be grouped into three large classes: knowledge, know-how and organizational/cultural issues.

WHAT ARE probably the most important obstacles TO making improvements to YOUR purchaser EXPERIENCES AND MESSAGES throughout CHANNELS?

Magnetic and Retail Touchpoints

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