For Streamlining customer support, Intercom Raises $35M
David Holley August 26, 2015
A San Francisco customer support and marketing startup known as Intercom, which ambitions software companies, has raised $ 35 million in a series C financing spherical as it makes an attempt to distinguish itself in a crowded market.
Intercom says it has developed a technique to mix gross sales, advertising, product, and strengthen programs into one platform. the company bargains services like in-app chat that try and have interaction a companies’ consumers with its product and provide instant help; profiling tools that assist track how clients are using a businesses’ services; and more than a few strategies of surveying and getting comments from buyers.
based in 2011, the company is the use of the financing so as to add new features to its provider and to bolster current ones. It additionally plans to hire, growing its group of workers to about 280 from a hundred and forty, co-founder and CEO Eoghan McCabe wrote in a blog publish.
The funding was once led with the aid of San Francisco-based totally ICONIQ Capital, with participation from the corporate’s Bay space collection A and series B lead traders, The Social + Capital Partnership and Bessemer undertaking companions. Intercom has raised $ 66 million whole.
Intercom isn’t alone in its attempt to create a purchaser-centered instrument-as-a-service. Denver-primarily based Humanify is making an attempt to help buyers get to the bottom of product-particular issues on behalf of businesses, whereas Houston-based GripeO seeks to tackle the trouble-heavy world of shopper complaints via consolidating them right into a single house. Seattle-primarily based Apptentive offers a device to lend a hand builders collect comments, motivate favorable opinions, habits surveys, and communicate with shoppers.
Intercom also has instruments that could compete with the offerings of extra traditional internet affiliate marketing corporations, corresponding to its service dubbed “collect,” which intends to lend a hand turn visitors to a trade’ website into shoppers. Inbound-entrepreneurs are plentiful, from San Mateo, CA-based Marketo to Boston’s HubSpot.
Intercom says it has 7,000 customers, together with startups normal assembly and ZenPayroll and public corporations equivalent to Ancestry.com, New Relic, and Shopif. the corporate says its revenues grew 5 instances in 2014, though it didn’t provide any numbers.
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