Tag: Customer

Technology Highlights - Daily Updates on Technology & Devices

2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First
2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First

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Here is Amazon’s customer service phone number
Here is Amazon’s customer service phone number

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Why Omnichannel is Important for Customer Experience
Why Omnichannel is Important for Customer Experience

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LivePerson’s Maven bot platform puts conversational AI in customer agents’ hands
LivePerson’s Maven bot platform puts conversational AI in customer agents’ hands

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A Look at the Future of Chatbots in Customer Service
A Look at the Future of Chatbots in Customer Service

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4 Strategies for Managing Customer Expectations in 2019
4 Strategies for Managing Customer Expectations in 2019

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Amazon says customer names and emails were exposed in a “technical error”
Amazon says customer names and emails were exposed in a “technical error”

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A new customer experience, how AI is changing marketing
A new customer experience, how AI is changing marketing

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The Open Data Initiative’s Benefits Go Far Beyond Improved Customer Intelligence
The Open Data Initiative’s Benefits Go Far Beyond Improved Customer Intelligence

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Autopilot debuts real-time collaborative customer journey map
Autopilot debuts real-time collaborative customer journey map

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With Customer 360, Salesforce brings a single customer view to its B2C side
With Customer 360, Salesforce brings a single customer view to its B2C side

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Radius launches customer data platform for B2B
Radius launches customer data platform for B2B

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Deloitte Digital Buys AI Firm To Bolster Customer Engagement Skills
Deloitte Digital Buys AI Firm To Bolster Customer Engagement Skills

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T-Mobile whips out a new secret weapon for customer service: Humans
T-Mobile whips out a new secret weapon for customer service: Humans

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CDP AgilOne partners with Criteo to prevent wasting ads on an already-sold customer
CDP AgilOne partners with Criteo to prevent wasting ads on an already-sold customer

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Challenges of Customer Retention
Challenges of Customer Retention

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Forrester announces a new Customer Experience Cloud, plus two acquisitions to power it
Forrester announces a new Customer Experience Cloud, plus two acquisitions to power it

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7 customer service lessons from the best Uber driver ever
7 customer service lessons from the best Uber driver ever

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Security breaches, no longer aberrations, need their own customer journeys
Security breaches, no longer aberrations, need their own customer journeys

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Zunum Aero’s electric airplane just got its first customer
Zunum Aero’s electric airplane just got its first customer

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Sprinklr adds AI to its customer experience platform
Sprinklr adds AI to its customer experience platform

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Helpshift unveils AI designed for customer service
Helpshift unveils AI designed for customer service

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Springbot opens a customer data co-op for retail SMBs
Springbot opens a customer data co-op for retail SMBs

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Bedrock Data unveils software to help SMBs unify customer data
Bedrock Data unveils software to help SMBs unify customer data

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Tapad launches a Customer Data Platform
Tapad launches a Customer Data Platform

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