New Red Lobster menu: Endless shrimp is gone for good, but this customer favorite is back as chain tries to hook younger diners
Oracle aims to automate the complete customer service lifecycle
NYC law on customer data sharing is unconstitutional, judge rules
Microsoft aims to improve customer service call centers with AI
Japanese telecoms provider will use AI to smooth out irate customer voices before routing to reps
Why Amazon’s Dash Carts might have a tough time finding customer buy-in
Mint Mobile says hackers accessed customer information during a security breach
How H&R Block and Intuit are banking on your mistrust of the IRS to keep you as a customer
Former FTX lawyer: Sam Bankman-Fried promised customer assets were ‘safeguarded’
Caroline Ellison testifies: Sam Bankman-Fried said FTX customer funds would be a ‘good source of capital’
Sam Bankman-Fried’s cofounder describes FTX’s hidden cheat code to misuse customer funds
4 Ways Brands Leverage AI and ML for Compelling Customer Interactions
Why Connected CX is Essential for Building a Seamless Customer Journey
Great customer service is a competitive advantage, so why are so many companies getting it wrong?
Zoom now says it won’t use any customer content for AI training
Zoom reverses policy that allowed it to train AI on customer data
Binance Reaches Agreement with SEC to Keep US Customer Assets in Country
Delivering Memorable Customer Experience for All Age Groups With Digital Banking
In data we trust: How to establish customer trust through data privacy by Tealium
Why B2B brands must focus on orchestrating meaningful customer engagement
Microsoft unveils AI “copilots” for sales, CRM and customer support
Dish Network suffers multi-day customer service and website outage
Why Game and Software Developers Should Outsource Customer Support
Using customer journey orchestration to engage existing customers during the pandemic
The FTC weighs in on customer data privacy