Tag: Customer

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Man or Machine? For Better Customer Service, Use Both
Man or Machine? For Better Customer Service, Use Both

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Offering Subscriptions Ensures Better Customer Experience
Offering Subscriptions Ensures Better Customer Experience

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Why Productivity and Customer Experience go Hand-in-Hand
Why Productivity and Customer Experience go Hand-in-Hand

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Is personalization, ID resolution worth risking customer trust?
Is personalization, ID resolution worth risking customer trust?

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Difference Between Personalization Engines Versus Customer Data Platforms (CDP)
Difference Between Personalization Engines Versus Customer Data Platforms (CDP)

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Wipro Digital buys customer experience firm Rational Interactive
Wipro Digital buys customer experience firm Rational Interactive

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Improving Customer Service Using Artificial Intelligence
Improving Customer Service Using Artificial Intelligence

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How Does “Definition of Done” Protect Your Customer, Money and Reputation?
How Does “Definition of Done” Protect Your Customer, Money and Reputation?

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Tripadvisor Launches Customer Review Service For Restaurants After Reorganizing
Tripadvisor Launches Customer Review Service For Restaurants After Reorganizing

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Check out Red Hat’s customer journey marketing stack
Check out Red Hat’s customer journey marketing stack

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Customer Loyalty is Key – Here’s How to Make it Happen
Customer Loyalty is Key – Here’s How to Make it Happen

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Merkle launches digital advertising solution for retailers to monetize their customer data
Merkle launches digital advertising solution for retailers to monetize their customer data

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How to Get (Useful) Customer Feedback in 4 Steps
How to Get (Useful) Customer Feedback in 4 Steps

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Oracle Retail launches customer acquisition tool for commerce marketers
Oracle Retail launches customer acquisition tool for commerce marketers

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Marketing Automation and Customer Service: How are they Connected?
Marketing Automation and Customer Service: How are they Connected?

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Why You Need to Consider IoT in Improving Customer Experience
Why You Need to Consider IoT in Improving Customer Experience

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3 Ways Tech Startups are Using AI to Revolutionize Customer Experience
3 Ways Tech Startups are Using AI to Revolutionize Customer Experience

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AI Customer Service Will Save You Money, but it Might Cost You Customers
AI Customer Service Will Save You Money, but it Might Cost You Customers

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5 Strategies the Best Customer Success Orgs Are Rethinking For 2020
5 Strategies the Best Customer Success Orgs Are Rethinking For 2020

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The Perfect Job Description for a VP of Customer Experience (CX) 
The Perfect Job Description for a VP of Customer Experience (CX) 

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Lytics now integrates with Google Marketing Platform to enable customer data-informed campaigns
Lytics now integrates with Google Marketing Platform to enable customer data-informed campaigns

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LogMeIn adds WhatsApp, WeChat integration to Bold360 customer engagement platform
LogMeIn adds WhatsApp, WeChat integration to Bold360 customer engagement platform

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Retina integrates with Shopify, offers predictive analytics for customer lifetime value
Retina integrates with Shopify, offers predictive analytics for customer lifetime value

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Less than 40% of customer data execs confident they know where company’s data is stored
Less than 40% of customer data execs confident they know where company’s data is stored

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How AR and VR Will Enhance Customer Experience
How AR and VR Will Enhance Customer Experience

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