Tag: Customer

Technology Highlights - Daily Updates on Technology & Devices

AI, Camera Module Tracks Customer Reaction To DOOH Advertising
AI, Camera Module Tracks Customer Reaction To DOOH Advertising

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Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So
Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So

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Exclusive: DoorDash reveals how much it relies on customer tips to pay its workers
Exclusive: DoorDash reveals how much it relies on customer tips to pay its workers

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The Best Indicator of a Tech Company’s Prowess? It Might Just Be Customer Reviews
The Best Indicator of a Tech Company’s Prowess? It Might Just Be Customer Reviews

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Amazon adds customer acquisition metrics for display, video, Sponsored Brands campaigns
Amazon adds customer acquisition metrics for display, video, Sponsored Brands campaigns

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2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First
2019 Predictions: Customer Experience Measurement, Touchpoints Everywhere, Privacy First

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Here is Amazon’s customer service phone number
Here is Amazon’s customer service phone number

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Why Omnichannel is Important for Customer Experience
Why Omnichannel is Important for Customer Experience

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LivePerson’s Maven bot platform puts conversational AI in customer agents’ hands
LivePerson’s Maven bot platform puts conversational AI in customer agents’ hands

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A Look at the Future of Chatbots in Customer Service
A Look at the Future of Chatbots in Customer Service

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4 Strategies for Managing Customer Expectations in 2019
4 Strategies for Managing Customer Expectations in 2019

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Amazon says customer names and emails were exposed in a “technical error”
Amazon says customer names and emails were exposed in a “technical error”

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A new customer experience, how AI is changing marketing
A new customer experience, how AI is changing marketing

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The Open Data Initiative’s Benefits Go Far Beyond Improved Customer Intelligence
The Open Data Initiative’s Benefits Go Far Beyond Improved Customer Intelligence

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Autopilot debuts real-time collaborative customer journey map
Autopilot debuts real-time collaborative customer journey map

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With Customer 360, Salesforce brings a single customer view to its B2C side
With Customer 360, Salesforce brings a single customer view to its B2C side

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Radius launches customer data platform for B2B
Radius launches customer data platform for B2B

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Deloitte Digital Buys AI Firm To Bolster Customer Engagement Skills
Deloitte Digital Buys AI Firm To Bolster Customer Engagement Skills

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T-Mobile whips out a new secret weapon for customer service: Humans
T-Mobile whips out a new secret weapon for customer service: Humans

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CDP AgilOne partners with Criteo to prevent wasting ads on an already-sold customer
CDP AgilOne partners with Criteo to prevent wasting ads on an already-sold customer

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Challenges of Customer Retention
Challenges of Customer Retention

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Forrester announces a new Customer Experience Cloud, plus two acquisitions to power it
Forrester announces a new Customer Experience Cloud, plus two acquisitions to power it

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7 customer service lessons from the best Uber driver ever
7 customer service lessons from the best Uber driver ever

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Security breaches, no longer aberrations, need their own customer journeys
Security breaches, no longer aberrations, need their own customer journeys

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Zunum Aero’s electric airplane just got its first customer
Zunum Aero’s electric airplane just got its first customer

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