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Tag: Customer

Technology Highlights - Daily Updates on Technology & Devices

The key to better banking customer journeys
The key to better banking customer journeys

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Half of Airbnb users in the U.S. are now interacting with its AI customer service agent
Half of Airbnb users in the U.S. are now interacting with its AI customer service agent

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New Red Lobster menu: Endless shrimp is gone for good, but this customer favorite is back as chain tries to hook younger diners
New Red Lobster menu: Endless shrimp is gone for good, but this customer favorite is back as chain tries to hook younger diners

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Oracle aims to automate the complete customer service lifecycle
Oracle aims to automate the complete customer service lifecycle

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NYC law on customer data sharing is unconstitutional, judge rules
NYC law on customer data sharing is unconstitutional, judge rules

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Microsoft aims to improve customer service call centers with AI
Microsoft aims to improve customer service call centers with AI

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Japanese telecoms provider will use AI to smooth out irate customer voices before routing to reps
Japanese telecoms provider will use AI to smooth out irate customer voices before routing to reps

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SEMrush
Why Amazon’s Dash Carts might have a tough time finding customer buy-in
Why Amazon’s Dash Carts might have a tough time finding customer buy-in

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Mint Mobile says hackers accessed customer information during a security breach
Mint Mobile says hackers accessed customer information during a security breach

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How H&R Block and Intuit are banking on your mistrust of the IRS to keep you as a customer
How H&R Block and Intuit are banking on your mistrust of the IRS to keep you as a customer

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Former FTX lawyer: Sam Bankman-Fried promised customer assets were ‘safeguarded’
Former FTX lawyer: Sam Bankman-Fried promised customer assets were ‘safeguarded’

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Caroline Ellison testifies: Sam Bankman-Fried said FTX customer funds would be a ‘good source of capital’
Caroline Ellison testifies: Sam Bankman-Fried said FTX customer funds would be a ‘good source of capital’

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Sam Bankman-Fried’s cofounder describes FTX’s hidden cheat code to misuse customer funds
Sam Bankman-Fried’s cofounder describes FTX’s hidden cheat code to misuse customer funds

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4 Ways Brands Leverage AI and ML for Compelling Customer Interactions
4 Ways Brands Leverage AI and ML for Compelling Customer Interactions

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Why Connected CX is Essential for Building a Seamless Customer Journey
Why Connected CX is Essential for Building a Seamless Customer Journey

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Great customer service is a competitive advantage, so why are so many companies getting it wrong?
Great customer service is a competitive advantage, so why are so many companies getting it wrong?

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Zoom now says it won’t use any customer content for AI training
Zoom now says it won’t use any customer content for AI training

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Zoom reverses policy that allowed it to train AI on customer data
Zoom reverses policy that allowed it to train AI on customer data

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Binance Reaches Agreement with SEC to Keep US Customer Assets in Country
Binance Reaches Agreement with SEC to Keep US Customer Assets in Country

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Delivering Memorable Customer Experience for All Age Groups With Digital Banking
Delivering Memorable Customer Experience for All Age Groups With Digital Banking

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In data we trust: How to establish customer trust through data privacy by Tealium
In data we trust: How to establish customer trust through data privacy by Tealium

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Why B2B brands must focus on orchestrating meaningful customer engagement
Why B2B brands must focus on orchestrating meaningful customer engagement

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Microsoft unveils AI “copilots” for sales, CRM and customer support
Microsoft unveils AI “copilots” for sales, CRM and customer support

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Dish Network suffers multi-day customer service and website outage
Dish Network suffers multi-day customer service and website outage

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Why Game and Software Developers Should Outsource Customer Support
Why Game and Software Developers Should Outsource Customer Support

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