Tag: Customer

Tech Pioneer In Predicting Customer Value, Data Integration Joins AI Startup

Amplitude acquires Kraftul to improve customer feedback analysis

The key to better banking customer journeys

Half of Airbnb users in the U.S. are now interacting with its AI customer service agent

New Red Lobster menu: Endless shrimp is gone for good, but this customer favorite is back as chain tries to hook younger diners

Oracle aims to automate the complete customer service lifecycle

NYC law on customer data sharing is unconstitutional, judge rules

Microsoft aims to improve customer service call centers with AI

Japanese telecoms provider will use AI to smooth out irate customer voices before routing to reps

Why Amazon’s Dash Carts might have a tough time finding customer buy-in

Mint Mobile says hackers accessed customer information during a security breach

How H&R Block and Intuit are banking on your mistrust of the IRS to keep you as a customer

Former FTX lawyer: Sam Bankman-Fried promised customer assets were ‘safeguarded’

Caroline Ellison testifies: Sam Bankman-Fried said FTX customer funds would be a ‘good source of capital’

Sam Bankman-Fried’s cofounder describes FTX’s hidden cheat code to misuse customer funds

4 Ways Brands Leverage AI and ML for Compelling Customer Interactions

Why Connected CX is Essential for Building a Seamless Customer Journey

Great customer service is a competitive advantage, so why are so many companies getting it wrong?

Zoom now says it won’t use any customer content for AI training

Zoom reverses policy that allowed it to train AI on customer data

Binance Reaches Agreement with SEC to Keep US Customer Assets in Country

Delivering Memorable Customer Experience for All Age Groups With Digital Banking

In data we trust: How to establish customer trust through data privacy by Tealium

Why B2B brands must focus on orchestrating meaningful customer engagement

Microsoft unveils AI “copilots” for sales, CRM and customer support

Dish Network suffers multi-day customer service and website outage

Why Game and Software Developers Should Outsource Customer Support

Using customer journey orchestration to engage existing customers during the pandemic

The FTC weighs in on customer data privacy

Questions to ask vendors before buying a customer journey orchestration solution

11 Best Customer Support Software in 2022

How Belk elevated its customer experience with personalization

Google Performance Max To Launch Customer Acquisition Features

How Facebook Event Marketing Can Expand Your Customer Base

How Facebook Event Marketing Can Expand Your Customer Base

Are Customer Service Chatbots Worth the Hype?

Waymo has its first commercial autonomous trucking customer

B2B Sales Trends that Will Redefine Customer and Employee Experience in 2022

Microsoft Removes Minimum Spend For Customer Match, Adds Shopping Enhancements

Merkle introduces new customer experience products for contactless shoppers

Conversational Marketing: Boosting Revenue and Improving Customer Experience

The 3 Types of Customer Feedback Surveys You Need Right Now