Tag: Customer

Lytics becomes first customer data platform to add campaign coordination

Equifax customer service was apparently not informed about its hack

Fuze CMO: A single source of truth for customer data ‘collapses under its own weight’

Lithium adds Jive-x tech to its customer community platform

The Review of Social Customer Service [Infographic]

D&B CMO Rishi Dave recounts how his company looked into the mirror to find the customer

Forrester report: Automation is taking over customer interaction

Report: Customer satisfaction with search drops, in social Google+ beats Facebook

Customer data platform Segment adds Looker Source to define audiences from multiple tools

SugarCRM launches first product to help provide a ‘full view of customer’

Salesforce’s ‘State of Marketing’ Report: Customer experience takes center stage

Apple’s Business Chat is a powerful new channel for customer service & inbound sales

How digital transformation starts with the customer experience

LiveRamp Adds People-Based Search Targeting For Google Customer Match

Phishing campaign alerts DocuSign to customer data breach

How customer identity solutions slash churn — and boost revenue

IBM enlists Watson to define customer segments and insights

Study: Gap Found Between Customer Expectations And Reality

The connected audience: Content and creative needs for each stage of the customer journey

Is the “augmented customer” the future of tech?

Sprinklr, the former social platform, emerges this week as a customer experience cloud

Businesses can now request customer locations within Twitter Direct Messages

Google Customer Reviews launches, replacing Google Trusted Stores program

Norway forced Tinder to change how it uses customer data

Adobe launches a super-cloud to manage customer experience

Twitter Rolls Out New Customer Service DMs

Totango rolls out first chatbot for customer success

Tru Optik now allows identified customer data for OTT TV ad targeting, through LiveRamp

D-Wave has its first customer for a $15 million quantum computer

Customer Experience Wish List For 2017

IoT 2016 Wrap-Up: Beacons, Wearables, Customer Experiences

US District Court judge orders Amazon to release customer data in connection to WEN Haircare lawsuit

CMO Council Says Data Will Drive Customer Experience In 2017

Valuable Customer Interactions Are Data-Driven, But Always Human

MarTech Landscape: What is a Customer Data Platform?

Twitter will automate brands’ customer service DMs with welcome messages, quick replies

Customer Data Platform Institute Launches To Unify Siloed Data

A CMO’s View: How WP Engine’s content marketing works across the customer journey

Tealium Adds $35M to Expand Technology, Sharpen Customer Focus

Don’t Be the Next Leader in Customer Success to Get Fired

NetApp Boosts Engagement, Identifies Customer Segments With Adobe

Marketing platform Kahuna applies its machine learning across customer journeys